Frequently Asked Questions

You can browse our catalogue by brand, equipment type, or part number. Once you find the part you need, add it to your cart and complete checkout. You can also use our AI assistant to help identify the correct part — just describe the issue or provide your equipment model number. For bulk or custom orders, contact us at [email protected].

We accept Visa, Mastercard, American Express, and PayPal. All payments are processed securely through our encrypted payment gateway. For business accounts with established credit, we also offer invoicing with net-30 terms — contact [email protected] to apply.

Yes! We offer competitive pricing for bulk orders and repeat customers. If you manage multiple locations or need regular parts supply, contact us at [email protected] to discuss volume pricing, contract pricing, or a custom account setup. We work with restaurant groups, facility management companies, and service technician businesses.

A PartHubz account gives you access to order history and reordering, saved equipment profiles for faster part identification, favourite parts lists, maintenance scheduling and alerts, exclusive promotions, and faster checkout. Registration is free and takes less than a minute.

You can cancel or modify your order within 1 hour of placing it by contacting [email protected] or calling 833-700-8006. Once an order has entered the fulfillment process, cancellations may not be possible and standard return policies will apply.

Yes, applicable GST/HST is calculated at checkout based on your shipping province or territory. The exact tax rate depends on your location and follows current Canadian tax regulations. Tax-exempt customers (such as First Nations or qualifying organizations) should contact [email protected] with documentation.

Standard shipping takes 4–7 business days and Express shipping takes 2–3 business days. Delivery times are calculated from the date your order ships, not the date it's placed. Most orders are processed and shipped within 1 business day. Remote and northern locations may require additional transit time.

We ship via FedEx, UPS, Purolator, and Canada Post. The carrier is selected based on your location, package size, and chosen shipping speed to provide the best combination of cost and delivery time. You can view available shipping options and rates at checkout.

Shipping rates are calculated based on the distance from our nearest warehouse to your delivery address (determined by postal code), the weight and dimensions of your order, and your chosen shipping speed. Rates are displayed at checkout before you complete your purchase. We do not currently offer free shipping.

Yes. Once your order ships, you'll receive a confirmation email with a tracking number and carrier link. You can also track all orders from your PartHubz dashboard under 'My Orders'. If you have any issues with tracking, contact [email protected].

Currently, we focus exclusively on Canadian delivery. If you need parts shipped to the United States or internationally, please contact [email protected] and we'll do our best to accommodate your request with a custom quote.

Yes, we ship to all Canadian territories including Yukon, Northwest Territories, and Nunavut. Please note that deliveries to territories may be subject to separate billing, additional shipping surcharges, and longer delivery timelines due to remote logistics. Contact us for a shipping quote to your specific location.

We accept returns within 7 days of delivery. Items must be unused, in their original packaging, and in resalable condition. A 25% restocking fee applies to all returns. The customer is responsible for return shipping costs. To initiate a return, email [email protected] with your order number and reason for return.

Yes. The following items are not eligible for return: electrical parts and components (for safety reasons), parts that have been installed or show signs of use, and items that were ordered incorrectly by the customer (wrong part number, wrong model, etc.). Please double-check compatibility before ordering — our AI assistant can help verify the correct part.

If your order arrives damaged, you must report the damage within 24 hours of delivery by emailing [email protected] with photos of the damage and your order number. We will arrange a replacement or full refund at no cost to you. Do not discard the damaged item or packaging until the claim is resolved.

Once we receive and inspect your returned item, refunds are typically processed within 5–7 business days. The refund will be issued to your original payment method. You'll receive an email confirmation when the refund has been processed. Please allow an additional 3–5 business days for the refund to appear on your statement.

A 25% restocking fee is applied to all eligible returns. This fee covers the cost of inspecting, repackaging, and restocking the returned item. The fee is deducted from your refund amount. For example, if you return a $100 part, your refund will be $75 after the restocking fee.

OEM (Original Equipment Manufacturer) parts are made by or for the original equipment brand and are identical to the part that came with your machine. Aftermarket parts are made by third-party manufacturers as compatible replacements, often at a lower price point. PartHubz carries both OEM and quality aftermarket options — each product listing clearly indicates the part type.

There are several ways: search by the OEM part number (printed on the existing part or in your equipment manual), browse by equipment brand and model to see all compatible parts, use our AI assistant to describe the issue or upload a photo of the part you need, or check your equipment manual or spec sheet (available on many brand pages). If you're still unsure, contact [email protected] with your equipment model and serial number.

Yes! Our AI assistant can help identify the correct part based on your equipment brand and model number, a description of the symptom or malfunction, a photo of the part you need to replace, or the OEM part number. The assistant can also check compatibility, suggest alternatives, and answer technical questions about commercial kitchen equipment.

Our 360° part viewer is an interactive tool available on select product pages that lets you rotate, zoom, and examine a part from every angle before purchasing. It helps you visually confirm that the part matches what you need — especially useful for complex components like burner assemblies, door gaskets, and control boards.

We carry parts for 66+ major commercial kitchen equipment brands, covering most of the leading manufacturers in the foodservice industry. If you don't see your brand listed, contact us — we may be able to source the part through our supplier network.

You can submit a service request through our online form at parthubz.com/services/request. Provide your equipment details, location, and a description of the issue. A member of our team will respond within 24 hours with a quote and availability. For emergencies, call 833-700-8006.

PartHubz partners with a growing network of certified commercial kitchen equipment technicians across Canada. When you submit a service request, we match you with qualified techs in your area based on their specialties, availability, and proximity. You can also browse technician profiles directly on our platform.

Yes. We offer scheduled maintenance programs designed to keep your equipment running efficiently and prevent costly breakdowns. Programs can be customized based on your equipment types, usage patterns, and budget. Contact us to discuss a maintenance plan tailored to your operation.

Absolutely. We offer diagnostic inspections where a certified technician will assess your equipment, provide a detailed report of findings, and recommend repair or replacement options — all before any work begins. There's no obligation to proceed with the repair after the consultation.

Click 'Sign Up' in the top navigation or visit your dashboard. Registration is free and requires only your name, email, and a password. Once registered, you can start adding equipment, saving favourite parts, and tracking orders immediately.

Yes. Your dashboard provides a complete history of all orders placed through your account, including order status, tracking information, invoices, and the ability to quickly reorder previous purchases. You can filter by date, status, or search by part number.

Equipment Management lets you register your commercial kitchen equipment by brand, model, and serial number. Once registered, PartHubz can recommend compatible parts, alert you to upcoming maintenance schedules, and help you track the service history of each piece of equipment. It's like a digital logbook for your kitchen.

Yes. You can save any part to your favourites list by clicking the heart icon on the product page. Your favourites are accessible from your dashboard and make it easy to reorder consumable or frequently replaced parts with just a few clicks.

Yes. When you register your equipment, you can opt in to maintenance alerts. We'll send you email reminders based on manufacturer-recommended maintenance schedules — like filter replacements, grease trap cleaning, or annual inspections — so you never miss critical upkeep.