Return Policy
We want you to be satisfied with your purchase. If you need to return an item, please review our return policy below and follow the step-by-step process to initiate your return.
Policy at a Glance
7 Days
Return window from date of delivery
25%
Restocking fee on all returned items
Customer
Pays return shipping costs
5–7 Days
Refund processing time
Return Conditions
To be eligible for a return, the following conditions must be met:
Unused Condition
The item must be unused, uninstalled, and in the same condition as when you received it.
Original Packaging
The item must be in its original manufacturer packaging, including all inserts, manuals, and accessories.
Proof of Purchase
You must provide your order number or receipt. Returns without proof of purchase cannot be processed.
Within 7 Days
The return request must be submitted within 7 calendar days of delivery. Returns requested after this window will not be accepted.
Non-Returnable Items
The following items cannot be returned under any circumstances:
Electrical Parts
Any electrical components including heating elements, control boards, thermostats, ignitors, and wiring harnesses.
Installed Parts
Parts that have been installed, connected, or otherwise used in equipment, even if briefly.
Wrong Item Ordered
Parts ordered in error by the customer (e.g., incorrect model number, wrong part selected). Please verify compatibility before ordering.
Custom-Order Items
Parts that were specially ordered or sourced specifically for your order and are not part of our standard inventory.
25% Restocking Fee
A restocking fee of 25%of the item's purchase price is applied to all returned items. This fee covers the cost of inspection, repackaging, and restocking the item in our inventory.
Example Calculation
Refund amount does not include original shipping charges, which are non-refundable. Return shipping costs are also the customer's responsibility.
How to Return an Item
Follow these four simple steps to initiate and complete your return:
Email Us
Send an email to [email protected] with your order number, the item(s) you'd like to return, and the reason for the return.
Receive RMA Number
Our team will review your request and issue a Return Merchandise Authorization (RMA) number within 1–2 business days.
Ship the Item Back
Pack the item securely in its original packaging and ship it back to us using a carrier of your choice. Return shipping is at your expense.
Inspection & Refund
Once we receive and inspect the returned item, we will process your refund within 5–7 business days to your original payment method.
Damaged or Defective Items
Report Within 24 Hours of Delivery
If you receive a damaged or defective item, you must contact us within 24 hours of delivery. Reports submitted after this window may not be eligible for a replacement or refund.
What to include in your report:
- Your order number
- Description of the damage or defect
- Clear photographs of the damaged item and packaging
- Photos of the shipping label and any visible external damage to the box
Send your report with photos to [email protected]. Our team will assess the situation and work with you to arrange a replacement or refund. For defective items confirmed to be a manufacturing defect, the restocking fee will be waived and we may cover return shipping.
Refund Information
Refund Method
Refunds are issued to your original payment method (credit card, debit card, or other payment used at checkout).
Processing Time
Refunds are processed within 5–7 business days after we receive and inspect the returned item. Your bank may take an additional 3–5 business days to post the credit to your account.
Refund Amount
Your refund will be the purchase price of the item(s) minus the 25% restocking fee. Original shipping charges are non-refundable.
Refund Notification
You will receive an email confirmation when your refund has been processed, including the exact amount refunded.
Frequently Asked Questions
Can I exchange an item instead of returning it?
We do not offer direct exchanges. To get a different item, please initiate a return and place a new order for the correct part.
What if I received the wrong item?
If we shipped the incorrect item (our error), contact us at [email protected] within 7 days. We will cover return shipping and send you the correct item at no additional charge. No restocking fee applies in this case.
Can I return a part that I ordered by mistake?
Parts ordered in error by the customer are non-returnable. We strongly recommend verifying model numbers and part compatibility before placing your order. Our AI chat assistant can help you find the right part.
Do I need to pay for return shipping?
Yes, return shipping costs are the customer's responsibility for all standard returns. We recommend using a trackable shipping method, as we cannot be responsible for items lost in return transit.
When does the 7-day return window start?
The return window begins on the date the carrier confirms delivery. This is tracked via the shipping confirmation and carrier tracking information.
Need to Start a Return?
Contact our returns department to request an RMA number and begin the return process. Have your order number ready for faster processing.
Monday to Friday, 9:00 AM – 5:00 PM PST